FAQs

1. How Long Will It Take For My Parcel To Arrive?

Standard Shipping Times:

European countries – 3 – 5 working days.
United States and Canada – 3 – 5 working days.
Nigeria takes 7 – 10 working days by air cargo.

Please allow 24 hours for your order to be processed.



2. How much are the shipping costs?

Shipping costs calculated by weight and shipping rate.Order more can save more.


3. Can you send me a catalogue?

We do not have a catalogue due to items arriving so frequently. We update our site at least every two weeks with new products. We always keep up to date with the Latest Fashion. For this reason you should check our website regularly for the most upto date fashion.


4. Do you supply samples?

Unfortunately we are unable to supply samples.


5. What are the measurements of your products?

Our general guidelines for measurements are below:

Lace – Length: 5 yards, Width: 48 – 52 inches
Brocades – Length:10 yards, Width: 50 inches
Swiss Voiles – Length:10 yards, Width: 50 inches
Wax Prints – 6 yards, 48 inches width
Head-Ties – 2 yards, 2 yards width
Georges – 5 yards 35 inches width

Please be sure to look at the product description when purchasing your product.


6. What are your opening times?

We are open Monday to Friday 8:30am ~ 6:30pm (GMT);Saturday 8:30am ~ 12:00am (GMT); Sunday closed. The sooner you place your order, the sooner it will be processed.


7. Why can I not get through to anyone on the phone?

If you get through to our answering message it is most likely that we are closed. You can leave your FULL name and FULL telephone number and we will get back to you. Alternatively you can email us your enquiry to sales0003@tokaylace.com.


8. How do I place my order?

Ordering online is simple. All you need to do is select the items which you like and add them to your shopping cart. Once you have done this click on proceed to checkout. This will then allow you to enter your billing and shipping information. Enter all the necessary details and then check out. If you have any problems dont hesitate to call us and we will be able to guide you to place the order over the phone.


9. What payments do you accept?

Paypal
Wester union, Bank Transfers & Cheques. (you will have to send us your order
by e-mail, we can then send you our bank details. Once your payment has cleared we will

send your order out ASAP).


10. Can I get any further discounts?

All of our prices are already discounted. If you are buying in bulk for an occasion, please fill out our Uniform enquiry and we will send you an email to help you with this. All customers can sign up to our newsletter. We have promotions several times a year, so look out for an email offering you coupon codes which you can use to get discounts on orders you place. If you are a Trader and are buying to sell you can register as a wholesale user.


11. Can I buy Uniforms?

Yes! We can provide large quantities of any single color in any design displayed on our website. Please contact us via email at sales0003@tokaylace.com to give us an idea of what you require. We will then email or contact you with more information and prices.

 





Hi, how can I help you? Mandy